How to Respond to Positive Reviews

A good or bad reputation can mean the difference between a business thriving and expanding, or closing their doors for good. In the digital age, a business’s reputation is controlled by consumers using online review platforms like Yelp, Google and Facebook to announce the quality of their business publicly. The good news is that this lets businesses easily monitor and manage their online reputation, a power they can put to good use by responding in a timely manner to the reviews they receive.


While negative reviews often get this most attention, positive reviews are as or more important! It’s important to respond to positive reviews to thank customers for taking the time to review your business and to encourage others to do the same.

With 92% of consumers reading reviews online, businesses can’t afford to sit on the sidelines. An effective response will help ensure that a happy first time customer becomes a regular, and 70% of complaining customers will come back if you resolve the complaint in their favor.


The first step is engaging with them.


How to respond to positive reviews


It’s simple. Thank the customer, name drop, promote and tell the customer what to do!


  1. Say thank you and be specific
  2. No one would let a compliment pass them by in real life. Apply that same principle to a review response! And make sure to reiterate your customer’s compliment. This let’s the customer know that a real person took time out of their day to acknowledge them, and that feels good.
  3. Use the business name and keywords
  4. Don’t miss out on the opportunity to drive your business up in search results—positive reviews work wonders in search. Referring to your business name, location and category (restaurant, coffee shop, hotel, etc.) helps index that review online.
  5. Market, market, market
  6. Is your business famous for a certain secret sauce? Are you having a promotion next month? A review response is a great place to get the good word out.
  7. Give your customer a task
  8. Not as scary as it sounds. Invite them to try something different the next time they visit, or bring a friend!


As you can see, there’s a ton of potential hidden in a positive review response. Instead of one advertisement to rule them all, each review is an opportunity to sell your business!


By Operations Manager June 1, 2021
300 million—the number of people on Instagram every single day. Businesses are taking advantage of Instagram by using it as a resource to gain popularity and increase their customer base. In fact, top brands like Nike and National Geographic have over 60 million Instagram followers! So why would any business pass up this opportunity? If you’re not a regular ‘grammer, starting your own page (and growing it) can be overwhelming. The success of your Instagram will be determined by how you run your account. These Instagram tips will help you gain a booming fan following, and lead the way to sensation status. Instagram Tips #1: #Hashtags Hashtags could be one of the most important components of gaining popularity on Instagram. Posts that include at least one hashtag have seen up to 12.6% increased engagement . To put it simply, hashtags are a tag that helps categorize photos with the same theme or content. In your mastery of hashtags, make sure to keep them short, simple and most importantly, relevant. For example, when posting a photo of my fancy new watch, I may use the hashtags #watch, #michaelkors and #rosegold. Short, sweet and descriptive. If you want to connect to local ‘grammers, hashtags with your location are a good idea. Additionally, many businesses create their own unique hashtag and ask their followers to use it. For example, Coca-Cola encourages their fans to post Instagram Coke photos with the hashtag #ShareaCoke . This can be a great marketing tool, and help define your brand online. Another important note to remember is to not over-hashtag, as this can make your posts look spammy, and will actually attract other spam accounts. Instagram Tips #2: Tag a brand When you tag another Instagram account in your photos, your photo will show up in the brand’s ‘“photos of you” section of their profile. They will receive a notification, and with any luck, may even engage with your post! Better yet, they could also start following you back, or even re-gram your photo! Make sure the photo actually features the brand, otherwise you can get flagged for spam. Most big brands will have an Instagram account, and chances are, they probably have an expansive list of followers themselves. For example , a jeweler could take a photo of a piece from their newest collection, and tag the designer in the photo. Getting some exposure from a big brand could help you significantly increase followers, and in turn, get more likes! Instagram Tips #3: Use Visually Appealing Photos Although it seems obvious, this point is oh-so important. You don’t have to be an expert photographer to have a stellar collection of Instagram photos, but you may need some practice. One of the most important bits of advice is to keep it simple. If you are featuring products in a photo, make sure the background is simple so that your product stands out. A cluttered photo will take away from what you are trying to promote. Sometimes, a crisp white background is the best option. Instagram has many filters to choose from, so take some time to play around with them to see which one suits your photo best! Does your photo look best without a filter? Simply leave it alone! Alternatively, Instagram gives you the option to use their editing tools, where you can make some simple adjustments like brightening or removing shadows, rather than choosing a filter. Take a few different photos and decide which is the most visually appealing. Taking good photos may take a bit of time, but like anything, practice makes perfect. Don’t give up, and you’ll be taking photos like a pro in no time! Instagram Tips #4: Know Your Audience It’s important to remember your audience and who you are targeting with your posts. What is the purpose of your Instagram page? Whether the purpose is to educate, promote or entertain followers, you should keep that in mind with each and every photo and caption. If your account is purely professional, keep it informative and concise. If you are marketing towards a younger audience and want to keep things fun and upbeat, ensure the dialog matches accordingly. Try using some emojis, be goofy and have fun! Show people what you are passionate about, and just remember to target the people with your same interests! Instagram Tips #5: Ask For It Your Instagram account is a conversation point with your customers. Most followers scroll through their feed passively, and won’t take any action unless it’s asked of them. Give them a call to action, and ask for it! For example, Double tap if you like coffee, tag a friend who likes coffee, share this photo if you love coffee, click the link in our bio for free coffee, etc. (Can you tell what’s on my mind right now?) If your customers oblige, this will increase your page’s activity, likes, and followers. Most importantly, don’t forget to have a little bit of fun! Happy ‘grammin!
By Operations Manager June 1, 2021
The importance of responding to customers online could not be more prevalent as reviews continue to grow more than ever before. Aside from the fact that reviews from customers help others decide whether they should visit a business or not, reviews are now more prevalent on search results pages—meaning a lot of eyes can see what is being said about your company online. The influence that reviews have on shoppers is staggering: more than 88% of online shoppers incorporate reviews into their purchase decisions (Webrepublic, 2015). Businesses are told to get more reviews on review websites to keep attracting new customers. With so many review websites out there, where does a business even begin? Your business may be afraid to manage customer reviews on review sites as you may not want to end up in one of these situations: receive zero reviews receive zero recent online reviews receive negative online reviews or, your business simply has unmanaged online reviews across multiple review websites Unfortunately, your business is missing out. This lack of free online word of mouth is actually hurting your business through inaction, because reputation drives conversion. 1) Business reviews and social posts help shape your company’s online reputation In fact, one of the worst things your business can do is ignore your online reviews and social posts. As easy as it is to make a mistake when handling your business’s online reputation, it can also be easy to recover if done properly (and with apology). While damage will inevitably happen, your business can take steps to mitigate the degree of damage that can occur. The biggest mistake of all your company can make is not participating in helping to shape the conversation about your company online. 2) Business reviews provide valuable feedback for your business While it can be easy for your business to take negative comments to heart, it is important to recognize that reviews are constructive feedback. All in all, reviews are valuable feedback! They help your company gauge their performance and see how you can improve. There is always room for improvement and a lot can be learned even from positive business reviews. Through reviews, your business can see which products or services you should be boasting, which needs work, and even discover which employees rock at customer service. 3) Your business reviews can now appear in search results Search engines have caught on to the popularity of reviews and are now displaying them more prominently. So, if someone searches for your business, there is a chance that reviews from review websites could be displayed on the search engine results pages. In Google’s markup—the annotated content that appears in search—of a company or product, business reviews and ratings can now be included in search results. In other words, when a user performs a search on Google, Google will find and possibly display review summaries from online business reviews and consumer ratings. Below is an example of how business reviews now showing up in search results. 
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